Kair Plus

Designing a healthcare app that prioritizes clarity, confidence, and independence

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Role

Product Designer

Timeline

1 Month, 2024

Team

Solo

Skills

Product Design

.

Brand strategy

.

Tools

Figma

Problem

Healthcare apps assume digital confidence that older adults don’t have

Older adults regularly use smartphones, but still struggle with complex app interactions—especially in healthcare.


Research and analysis

Heuristic evaluation

  • Users face friction in navigation, settings, and multi-step workflows

  • Interfaces are often inconsistent and visually confusing

  • Critical tasks require too many steps or unclear actions

  • Inconsistent navigation and lack of clear hierarchy

  • Confusing color systems and visual inconsistency

  • Missing guidance for key tasks

  • Overloaded interfaces with too many actions

Opportunity

Designing for independence, not just functionality

Healthcare apps can move beyond feature-heavy systems by focusing on clarity, confidence, and usability. With the right approach, the system can:

Reduce cognitive load

Simplify complex workflows into predictable, step-by-step interactions

Support independent aging

Enable users to manage their health without feeling overwhelmed

Enable assisted care

Allow caregivers to support when needed without removing autonomy

Solution

A calm, accessible app for managing health with confidence

KairPlus integrates key healthcare tasks into a unified, accessible experience.

  • Guided onboarding with step-by-step setup

  • Clear medication tracking and reminders

  • Appointment scheduling with confirmation flows

  • Optional caregiver collaboration

  • Centralized health records

The system shifts healthcare management from overwhelming to manageable.

Design Approach

Prioritizing clarity, independence and trust

  • Design for clarity over density

  • Support independence first, assistance second

  • Reduce onboarding friction

  • Establish emotional trust

Research

Usability issues come from system design, not user ability

Heuristic Evaluation

Analysis of apps like RoundHealth and Medisafe revealed:

  • Poor hierarchy and inconsistent design

  • Lack of guidance and unclear interactions

  • Visual inconsistency and confusing layouts

Journey Mapping

The journey map highlighted friction points:

  • Onboarding feels complicated

  • Entering medication details is time-consuming

  • Scheduling appointments is frustrating

  • Users rely on reassurance and confirmation

“Creating an account seems a bit complicated.
“Entering medication details is taking longer than expected.”

Process

Translating usability issues into a simplified system

  • Defined persona (Mary Thompson) and mapped full journey

  • Translated pain points into design opportunities

  • Designed core flows: onboarding, medication, appointments

  • Iterated into high-fidelity prototype

Prototype

Translating clarity into a structured, accessible interface

The final UI focuses on readability, predictability, and reassurance.

Key flows include:

  • Onboarding with step-by-step guidance

  • Medication tracking with clear inputs

  • Appointment scheduling with confirmation

  • Caregiver collaboration

  • Centralized health records

View Prototype

Reflection

Learning to balance aesthetics with usability for a specific audience

This project challenged my tendency to over-prioritize visual aesthetics. I often focus deeply on how polished or visually refined an interface feels, sometimes overthinking whether it looks “beautiful” enough.


Simplicity is not a compromise in aesthetics—it’s a form of respect for the user.